When will my order be processed? 

Most of the items available on the WCHA eStore are warehoused in Minneapolis, MN and will ship within 48 business hours. Some of the products displayed are custom decorated. Please allow 2 weeks for customization and order shipment. Rush orders can be accommodated in most cases. Please contact our Customer Support team at support@wchastore.com for additional information. Items are shipped UPS Ground, unless otherwise noted. We do not ship or deliver on holidays and weekends, unless special arrangements are made. You will receive an email confirmation once your order is processed. In the event an item is on backorder, you will be contacted by a member of our Customer Support team.

 

How do I change or cancel an order?

Contact Customer Support at support@wchastore.com

Please reference your order number, your name, and the best method to contact you. Note: Once your order has reached a certain point in the processing procedure we may not be able to change or cancel your order. Please notify Customer Support as soon as possible for changes or cancellations.

 

What online payment options are available?

Purchases may be made using any of the following credit or debit cards: Visa, MasterCard, American Express or Discover. All credit card transactions are processed via a secure payment gateway. All purchases on this site will appear as “E Group” on your credit card statement.
 
 
Refund Policy

Returns are accepted only when the item is incorrectly shipped or damaged during shipment. No refunds accepted for damaged products as a result of improper usage after delivery. No returns or refunds are accepted after 30 days from date of shipment. If you qualify for a refund, please contact our Customer Support team at support@wchastore.com, and they will assist you in the refund and product replacement process. 

 

Shipping 

The WCHA Store ships all orders standard UPS Ground. If your order requires faster delivery, please contact support@wchastore.com for more information. 

 

Order Total Shipping Rate
$0.00-$30.00 $10.00
$30.01-$100.00 $11.00
$100.01-$150.00 $13.00
$150.01-$200.00 $15.00
$200.01-$250.00 $17.00
$250.01-$300.00 $19.00

 

 

*Please note: The rates above reflect order shipping to the continental US. Please contact support@wchastore.com for more information.